CONNECTED BY StarEDGE

Connectivity, compute and managed services built around your operation.

THE LATEST FROM StarEDGE

Company news, resources, events and industry insights.

THE PEOPLE BEHIND THE NETWORK

Global expertise and local support built around our customers.

GLOBAL SHIPPING POLICY

Shipping Policy

Last Updated: December 2025

“StarEDGE” refers to StarEDGE Sat Holdings LLC and all its direct and indirect subsidiaries, affiliates, and operating entities worldwide.

Order Processing

Orders are shipped to the address provided at checkout. Customers are responsible for ensuring that all shipping information is complete and accurate.

Transfer of Risk

The point at which risk of loss transfers to the customer depends on local law:

  • United States and most non-EU countries: risk transfers when the order is handed to the carrier.
  • EU, UK, Australia, New Zealand, and jurisdictions with mandatory consumer protections: risk transfers only upon delivery to the customer. 

StarEDGE automatically applies the rule required by the customer’s delivery country.

Failed Deliveries

If a delivery fails due to inaccurate or incomplete information, StarEDGE will attempt to contact the customer. If no response is received within seven (7) days, the order may be canceled subject to applicable law.

Questions

Customers may contact the support information displayed on the StarEDGE website for their region.

Talk to an Expert
Talk To An Expert
Up Scroll

Search

{"statementLink":"","footerHtml":" ","consistentHelpData":[],"hideMobile":false,"hideTrigger":false,"disableBgProcess":false,"language":"en","position":"left","leadColor":"#146ff8","triggerColor":"#146ff8","triggerRadius":"50%","triggerPositionX":"right","triggerPositionY":"bottom","triggerIcon":"people","triggerSize":"medium","triggerOffsetX":20,"triggerOffsetY":20,"mobile":{"triggerSize":"small","triggerPositionX":"right","triggerPositionY":"bottom","triggerOffsetX":10,"triggerOffsetY":10,"triggerRadius":"50%"}}